Members, roles & invites
Each organization has members with different responsibilities. Roles control who can invite people, change settings, manage billing, and audit organization usage.
Roles
| Role | Typical use |
|---|---|
| Owner | Created the organization or was promoted. Manages billing, billable seats, full administration, and content-level usage audit. |
| Admin | Day-to-day administration: invites, member management, organization-wide settings, and usage metadata audit. Cannot manage billing or open other members’ chat content. |
| Member | Uses chat, tools, and API Access within organization policies. Cannot change organization settings or invite others. |
In Individual (Personal) context there is no membership list — you manage everything yourself.
What each role can do
| Action | Owner | Admin | Member |
|---|---|---|---|
| Chat, tools, and inference (with billable seat) | ✅ | ✅ | ✅ |
| Create API keys | ✅ | ✅ | ❌ |
| Invite and remove members | ✅ | ✅ | ❌ |
| Change member roles | ✅ | ✅* | ❌ |
| Manage organization settings (routing, providers, tools) | ✅ | ✅ | ❌ |
| View organization usage metadata (costs, tokens, models; all members) | ✅ | ✅ | ❌ |
| Inspect prompts, messages, and open other members’ chats for audit | ✅ | ❌ | ❌ |
| Manage organization billing and subscription | ✅ | ❌ | ❌ |
| Toggle billable seats | ✅ | ❌ | ❌ |
*Admins cannot promote members to owner or demote owners.
Billable vs non-billable seats
Billable seat and role are separate:
- A billable seat counts toward your organization subscription and receives an inference budget on Gateway plans. Billable members can use chat, tools, and API Access.
- A non-billable seat does not count toward billing and cannot use chat, tools, or API Access — even on BYOK plans.
Non-billable seats are useful for people who only manage billing or administration. For example, a finance contact can be organization owner with a non-billable seat: they can subscribe and open the billing portal but do not use the product themselves.
Only organization owners can change whether a member has a billable seat.
New invites default to billable. Uncheck Billable seat when inviting if the person should not use inference.
Inviting with the right role
When sending an invite, choose the lowest role that fits:
- Member — colleagues who will chat and use tools
- Admin — people who configure providers, routing policy, and tool policies
- Owner — people who will manage billing (only owners can subscribe and open the billing portal)
You can change roles after someone joins, subject to the permission rules above.
Conversation visibility
In organizations, conversations are private by default. Each member — including owners and admins — sees only their own threads in the sidebar. There is no shared organization inbox of other members’ chats.
Organization owners and admins oversee usage through Usage & Activity: filter by member, review costs and inference metadata. Owners can also open prompt/message content and open a member’s chat by id from that audit flow. Admins see metadata only (no titles, prompts, or Open chat for other members).
Explicit share links are still the way to show a conversation to someone who is not an organization member, or to share a read-only view without owner content audit.